TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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TOMS and TeenVogue Want to See How You Style Your Sole!

How do you express your individuality? Your design could end up as part of a real TOMS limited edition shoe and sold on TOMS.com

TOMS and TeenVogue will select 10 finalists, and then it’s up to you to pick the winner.

The contest will run from February 15, 2010 – March 30, 2010. Voting will be open to participants April 16 – April 29, 2010

The winning prize:
- Shoe design sold on TOMS.com
- Tour of TOMS HQ
- Two coach airfare tickets, two nights hotel stay

Thanks for voting! 

Congratulations to Elizabeth Ronzio for receiving the most votes! People love the way you style your sole...

Elizabeth's design will be made into a Limited Edition TOMS Classic, available for purchase at TOMS.com in Fall 2010. In the meantime, check out some of the other cool designs on our Facebook page.