TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

TOMS Shoes Customer Service EmailTOMS Shoes Customer Service PhoneTOMS Shoes Customer Service Live ChatTOMS Shoes Customer Service Twitter

Jay and Demi Are “In”, Barefoot on The Tonight Show

 


In a pleasant surprise and show-of-support, Jay Leno and Demi Moore kick off their shoes for One Day Without Shoes on The Tonight Show with Jay Leno! Demi does a great job explaining the mission behind One Day Without Shoes and TOMS.

Wow, thanks Demi!  We didn’t have “Take your shoes off on a famous talk show” as part of our list of barefoot activities, but great thinking!

She tells Jay how earlier she showed her support for One Day Without Shoes with a barefoot tweet pic, and asked everyone “Are you in?” (Check the clip to see Demi’s barefoot pic).

Sounding a bit competitive, and not to be out done, Jay says he’s in and reveals his shoeless feet, boasting he’s been doing it all day. 

Well Jay, you’re both winners in our eyes—thanks for taking the time to spread awareness! Next year, we hope you’ll even ditch those dress socks.  But we’ll take what we can get… 

 

Jay jokes, “Well isn’t this attractive?!” Demi says, “It is—it’s excellent!” 

And we totally agree.

Later in the show, not shown in this clip, Congressman Barney Frank walks on stage without his shoes—another great surprise and show-of-support! 

Thanks, Congressman! It’s great to see politicians helping out with this critical cause, too.  We know you must have a lot on your plate, so we love that you kept One Day Without Shoes in mind.

While we didn’t plan any of this, it certainly came off very well and we couldn’t be more thrilled.  When people in the public eye speak up, we know more people will hear the message, and that only helps get more shoes to children in need around the world. So thanks everybody—we’re looking forward to next year!



 

Today Show: Meet the Good 'Sole'

The Today Show profiles our Chief Shoe Giver, Blake Mycoskie, highlighting his entrepreneurial passion and the inspiration behind TOMS.  He explains how the One for One business model provided a way to combine business with social causes.


Business sense came naturally to him—Blake’s parents talk about how a young Blake used to come to the golf course and sell cookies and lemonade to other golfers. And how in college, he started a laundry service for his campus. They’re clearly proud of their boy, especially his work as an adult.


Blake explains the big idea behind TOMS, saying he “wanted customers to know they’ve made an impact.” Snap shots of the humble beginnings of TOMS are shown, highlighting how only a handful of passionate interns in a small Venice apartment got the One for One movement off the ground. He explains how starting a company about shoes, something they knew nothing about, didn’t come automatically: “The first two years, it was a grind—I practically had to beg people to buy shoes!”

 

But on the first Shoe Drop, he realized that TOMS was not just an idea anymore, and that TOMS could eventually help thousands of more children.  He tells the story of taking that first shipment of 10,000 pairs of new shoes to Argentina, and the impact he saw in person as he hand-placed shoes onto children’s feet. 

 


The piece goes on to highlight the passionate young following of TOMS. College kids declare their passion for the brand, saying TOMS is something different, something people can really connect with. And the One for One message resonating with young people is one of Blake’s main goals with TOMS. He explains how it’s critical to inspire young people who really care, and his hope for a future filled with other socially conscious brands.

CBS Covers TOMS in Ethiopia

 

 

CBS recently joined TOMS Chief Shoe Giver Blake Mycoskie in Southern Ethiopia, a region where TOMS gives shoes to children at risk for a debilitating disease calledPodoconiosis.

The segment was led by reporter Daniel Sieberg who met up with Mycoskie in Sodo to learn about TOMS giving efforts in the region.
 
Mycoskie, once a contestant on CBS' adventure reality show The Amazing Race, touched on his approval of the title "social entrepreneur," a person able to translate their entrepreneurial spirit and drive into positive change and social responsibility. The One for One business model will have made it possible for TOMS to give away 300,000 pairs of shoes by year's end.
 
TOMS has been giving shoes in Ethiopia since 2008, and now Friends of TOMS, the non-profit arm of TOMS shoes, is working to support treatment of those affected by Podoconiosis. Podo develops from long term exposure to a collection of minerals found in the soil, causing extreme swelling of the legs, discomfort, and creating negative social stigmas. However, this disease is preventable with proper footwear and basic hygiene. By giving shoes and supporting treatment programs to those at-risk or suffering from Podoconiosis, TOMS and Friends of TOMS are making positive strides in the lives of the people in these communities.
 
Dr. Gail Davey, the world's foremost leading expert and an associate professor from Addis Ababa University, was also present at the Shoe Drop to interact with the team and discuss some of her experiences with Podo patients.
 
Learn more about TOMS Chief Shoe Giver and follow @TOMSshoes on Twitter for the latest updates about the One for One movement.
 

TOMS and Topshop host the first UK Style Your Sole Event

 

In February, TOMS partnered with leading UK fashion retailer Topshop to host a Style Your Sole event at the retailer's Oxford Circus location. This was the first Style Your Sole event to take place in the UK and was part of a Topshop's greater event schedule for London Fashion week. Customers, fans, and fashion week attendees purchased canvas TOMS and had them transformed into one-of-a-kind, hand painted kicks.

Philippa, TOMS UK PR Director, says, "It was a brilliant day, the artists were busy all day and probably painted about 30-40 pairs. Customers loved it, we saw a lot of TOMS fans, and Topshop were really pleased – all in all it was a very inspiring and successful SYS event."

Local artists included TikaNathalieClaireSarah, and Lise B. TOMS Founder and Chief Shoe Giver Blake Mycoskie was also present to lend his creativity for the 2-day event.

About Topshop

Since Topshop launched in 1964, it has become a major style authority and one of fashion's biggest success stories. Exemplifying up-to-the-minute affordable style, its brave and irreverent approach to fashion has made it the number one high street stop for style conscious shoppers and industry insiders alike. 

 

 

TOMS and TeenVogue Want to See How You Style Your Sole!

How do you express your individuality? Your design could end up as part of a real TOMS limited edition shoe and sold on TOMS.com

TOMS and TeenVogue will select 10 finalists, and then it’s up to you to pick the winner.

The contest will run from February 15, 2010 – March 30, 2010. Voting will be open to participants April 16 – April 29, 2010

The winning prize:
- Shoe design sold on TOMS.com
- Tour of TOMS HQ
- Two coach airfare tickets, two nights hotel stay

Thanks for voting! 

Congratulations to Elizabeth Ronzio for receiving the most votes! People love the way you style your sole...

Elizabeth's design will be made into a Limited Edition TOMS Classic, available for purchase at TOMS.com in Fall 2010. In the meantime, check out some of the other cool designs on our Facebook page.

 

  

 

Threadless Loves TOMS! And we love them too...


To show support of the TOMS mission, Threadless has started a t-shirt design competition to support our favorite holiday, One Day Without Shoes.

One Day Without Shoes is an effort to bring attention to the impact a simple pair of shoes can have on a child’s life.

Your challenge is to design a tee capturing the spirit of One Day Without Shoes.

In addition to helping promote One Day Without Shoes, the winner of the design contest will receive:
• A year’s worth of TOMS (one pair per month for 12 months)
• The opportunity to design an official TOMS t-shirt
• $500 Threadless Gift Certificate
• $2,000 in cash

You can enter your t-shirt design from February 1st through the 21st.

Find out more at threadless.com/loves/tomsoneday
About Threadless:Threadless is an online community-based t-shirt company with an ongoing, open call for submissions. www.Threadless.com

TOMS helps Haiti




1/27/2010

In a recent interview with Ray Suarez, Partner's in Health founder and UN Deputy Special Envoy for Haiti Dr. Paul Farmer mentions that coordination of new volunteers and delivery of services have been their greatest challenges following the 7.0 earthquake earlier this month. The need to plan is essential, as this is not something that will "be over in 2 to 3 weeks or months, re building this will take many many years." Farmer notes that the short-term acute needs are the "easier" things to accomplish, however moving forward the Haitian people will need rehab medicine, "a lot better post-opp nursing" and re-building of their entire health care infrastructure. A 10 year rebuilding program presents a difficult path ahead, but will also create many jobs for the people of Haiti.

When Suarez asked if this disaster brings opportunity for Haiti to start from scratch, Farmer offered a quote from Former President Bill Clinton, that they will in fact be "Building back better" and Haiti can now "seize this moment to start afresh."

Watch the full interview, stay updated on the latest developments and needs in Haiti, and donate directly by visiting PIH's website.


1/19/2010

TOMS customers have made it possible for TOMS to make a donation to Partners In Health in support of immediate response to the devastating earthquake in Haiti. In addition to this support, we are committed to having a positive impact on the people of Haiti by doing what we do best - by February, TOMS will have given 30,000 pairs of shoes to children in Haiti and more are on the way!

Follow @PIH_org on Twitter for the most recent updates on their progress and how to help.


1/13/2010

TOMS has given shoes to Haiti through Partners In Health since 2009, and in light of the recent 7.0 earthquake that has devastated thousands of lives, TOMS is taking action. The first 48 hours is critical for decisive action in any disaster relief effort; therefore TOMS will be donating $5 for every purchase of a One for One item from the TOMS website from 10am PST on Wednesday January 13th until 10am PST Friday January 15th.

“With our hospitals and our highly trained medical staff in place in Haiti, Partners In Health is already mobilizing resources and preparing plans to bring medical assistance and supplies to areas that have been hardest hit. In Boston, our procurement and development teams are already fielding numerous offers of support and making arrangements to deliver resources as quickly as possible to the places where they are needed most.”www.PIH.org

In addition to monetary donations for immediate disaster relief, we have over 30,000 shoes scheduled to be given in Haiti in February to help with rebuilding efforts.

You can donate directly to Partners In Health here.

About Partners In Health:
The work of PIH has three goals: to care for our patients, to alleviate the root causes of disease in their communities, and to share lessons learned around the world. Through long-term partnerships with our sister organizations, we bring the benefits of modern medical science to those most in need and work to alleviate the crushing economic and social burdens of poverty that exacerbate disease. PIH believes that health is a fundamental right, not a privilege.

 

TOMS + Element fulfill the One for One promise on a unique Shoe + Board Drop in South Africa

This past October, a crew of TOMS and Element employees, passionate volunteers, a Chief Shoe Giver, and a pro skater embarked on a Shoe Drop very far from home to fulfill the promise of a unique collaboration.

In February of 2009, two like-minded SoCal companies, TOMS Shoes and Element Skateboards, came together to create a limited edition line of TOMS Shoes and a One for One skateboard. This was the first time TOMS collaborated with another brand on a One for One product and the audience responded with overflowing positivity. After the shoes and the boards quickly sold out, the pieces of the Shoe + Board Drop in South Africa began to come together.

Volunteers were accepted, sweepstakes winners were chosen, employees scheduled the time off. Shoe Drop locations were confirmed, itinerary packets were drafted, and excited emails were sent around.

Mid-October, the pack boarded planes and met halfway around the world in Durban, South Africa. The following days were spent giving shoes and skateboards to children in need at Element’s Indigo Skate Camp in the Valley of 1,000 Hills, at primary schools, and youth centers.

The hospitality and compassion shown by each child was the most genuine “thank you” we could have asked for. In the midst of a high energy, beautifully chaotic Shoe Drop, you couldn’t help but look around and think, “This is what it’s all about.”

As one of the ways TOMS gives shoes to children in need around the world, a TOMS Shoe Drop is a special experience and the Shoe + Board Drop was an awesome opportunity made possible by many amazing people at TOMS and Element.

To see a gallery of photos and videos from the TOMS + Element Shoe + Board Drop, visit Element’s site or the TOMS Facebook Page.

Chapter 1: A beautiful adventure awaits...

 

Chapter 2: Oh boy! We're goin' to South Africa!"

TOMS Fans Rap the One for One Movement

Five students from Minnesota State University Moorhead recently put together a really clever Holiday video about TOMS, and we couldn’t resist sharing it. They created the video for their Intro to Leadership class where they had an assignment to raise awareness about a cause. “We wanted to set ourselves apart from the other groups and have some sort of hook to get people excited and interested in TOMS. My groupmate Whitney and I were talking after class and we thought of a completely ridiculous idea to do a rap about the results of our Style Your Sole event and TOMS in general. Luckily, we had no problem convincing the rest of our group to dress up like rappers and get down with their ol’ bad selves and spin our own TOMS rap.

TOMS Featured on Live! with Regis and Kelly Holiday Gift Guide Segment

Real Simple magazine’s Managing Editor, Kristin Van Ogrop was on Live! with Regis and Kelly with fantastic ideas for combining gift giving and charitable contributions and TOMS was lucky enough to be featured! Silver Glitters, Burgundy Canvas Stitchouts and herringbone Sparkle Tiny TOMS were highlighted as gifts that give back this holiday season. And we couldn’t agree more!


“These shoes are incredible,” said Kristin as she moved over to the boxes of TOMS.

Kristin explained the One for One mission of TOMS Shoes, and pointed out that since 2006, TOMS has given over 150,000 shoes to kids in need around the world.

Kelly exclaimed, “Oh my God, that’s great!”

Yeah it is, Kelly!

It’s nice to be recognized for the One for One model and we hope this exposure will help put more shoes on children in need this holiday.

Thanks to Regis and Kelly for their kind words, we always love hearing other people tell our story and mission. We also feel honored to be alongside other brands that are dedicated to giving to people in need.

The styles mentioned on the show are posted here as well: