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One for One
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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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One Day Without Shoes 2009

One Day Without Shoes at TOMS

On April 16th, TOMS Shoes inspired thousands of people across the world to participate in One Day Without Shoes by going barefoot. Student-organized events took place in nearly 200 cities in the US, Canada, UK, Uruguay, Indonesia, Columbia, New Zealand, France, Italy, Australia, Honduras, and Zimbabwe, over 45,000 people responded to the official Facebook Event, and the Senators of Oklahoma approved a resolution for April 16th to be recognized as One Day Without Shoes. Enduring rocky pavement and unfavorable conditions without shoes was a tangible way for people to make a bold statement for the millions of children who go shoeless everyday. Continue to bring awareness to the impact a pair of shoes can have on one's life by supporting the TOMS Shoes One for One mission: With every pair you purchase, TOMS will give a pair of new shoes to a child in need. One for One.