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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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Custom Designed Mother's Day TOMS

Blake's Mom

If anyone reading this has met my mom, they know she absolutely exudes compassion.

Whether it is her family, friends, golden retrievers, or the children she befriends on Shoe Drops, my mom holds nothing back when loving those in her life. And for this unique gift, I love her like no one else in my life.

Besides her almost super human capacity to love, she also is one of the most supportive people I have ever met. Truly TOMS and I would not be where we are today without her never ending support.

From answering the initial customer service calls and emails to organizing the first Shoe Drop, my mom has been our number one cheerleader every step of the way and this is why we are inducting one of her Style Your Sole designs into the TOMS Hall of Fame this weekend.

When I told her about this, she quickly, in her supportive and enthusiastic nature, said, "you like my design? Well, I could do a lot more of them if people wanted them." Of course I held her to it.

Happy Mothers Day to all the great moms out there.

Carpe Diem,
Blake

Chief Shoe Giver