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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

Welcome Home Spring 2009 TOMS Vagabonds

Submitted by Anonymous on Thu, 05/14/2009 - 23:00

Spring 2009 Vagabonds

On May 15th, the Spring 2009 TOMS Vagabonds will return to TOMS Santa Monica headquarters after a 13-week tour across the United States. The Vagabonds traveled in 5 regional teams to share the TOMS story and ignite passion for the One for One movement. The Vagabonds teamed up with TOMS Campus Reps across 37 states to invite their communities to purchase and decorate their own pair of TOMS and watch the TOMS documentary film For Tomorrow. Thank you to the countless students, professors, and community members who generously opened their homes to the traveling interns, showing true hospitality coast to coast. Welcome home Vagabonds!