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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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TOMS & Trovata: Fashion's Night Out

In support of Fashion’s Night Out, TOMS and Trovata teamed up to host a Family Reunion at the TOMS Shoes headquarters in Santa Monica, CA. Although many Fashion’s Night Out events took place in New York City, a handful of brands on the West Coast joined the initiative to “promote retail, restore consumer confidence and celebrate fashion.” Participating brands and designers were encouraged to host nontraditional fashion events on the evening of September 10th, and it was the clever idea of Trovata founder and CEO John Whitledge to put on a Family Reunion.

TOMS and Trovata encouraged friends, clients, family, neighbors, fans and supporters to attend the event dressed as iconic families. Three unique photo booths were set up at the event for families to have their portrait taken, with the best family portrait receiving a $1,000 shopping spree from the two brands.

“TOMS really wouldn’t be where we are today without John’s [Whitledge] support from the beginning. This really does feel like a family reunion tonight!” said TOMS founder, Blake Mycoskie.

Guests greeted old friends and new, admired the creative costumes, and danced to a DJ who split time between spinning and spending time with his Flinstone family. TOMS was also eager to share a new TOMS style featuring laces, the TOMS Cordones. The Cordones collection launched that same day and were available for sale at the event. Guest’s reactions were overwhelmingly positive and many left outfitted with Cordones.

An incredible thank you goes out to all who made the evening a stellar success: Veev, Asahi, Nika, Function, the talented photographers who volunteered their time, DJ Peytonious, Adam for orchestrating the lighting, and all of the amazing guests who attended.

Check out all the pictures from the event here: Facebook Page.