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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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TOMS at CGI 2009

In his third year representing TOMS Shoes at the Clinton Global Initiative Annual Meeting, Chief Shoe Giver Blake Mycoskie notes, “This conference is always packed with the most interesting people who are committed to improving the lives of people around the world.” The four-day conference was opened by President Barack Obama and closed by Secretary of State Hillary Clinton, and the roster of attendees included Heads of State from over thirty countries, government officials, and influential changemakers such as Bono, Jessica Alba, and Brad Pitt. Such members are committed to delivering results, and since 2005, “commitments made through CGI have affected more than 200 million lives in 150 countries”.
As an example of the progress that results from a CGI Annual Meeting, TOMS has sent over 30,000 pairs of shoes to Dr. Paul Farmer’s organization Partners in Health to be delivered to the people of Haiti affected by hurricane destruction, part of a greater commitment of 100,000 pairs of shoes. This commitment was made alongside a “mega-commitment” by Partners in Health, Procter and Gamble, Good Energies Foundation, Digicel, Wyclef Jean, Matt Damon and Frank McKenna of the One by One Foundation, TOMS Shoes, the government of Haiti, and many other CGI members to expand efforts in Haiti after the country was devastated by an aggressive hurricane season in 2008. See Clinton’s announcement at the closing session in 2008 here (Closing Plenary Session).

“The conversations and calls to action at this conference are just amazing,” Blake said. “They open our eyes to the multitude of issues and challenges and hardships that drastically affect lives of all types of people. But beyond discussing the issues, this is the place where action items are created, organizations hold each other accountable, and change is realized. That’s what keeps TOMS coming back.”

Read Blake's account at the TOMS Shoes Blog.