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One for One
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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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CBS Evening News with Katie Couric

The CBS Evening News recently joined TOMS Chief Shoe Giver Blake Mycoskie in Southern Ethiopia, a region where TOMS gives shoes to children at risk for a debilitating disease called Podoconiosis.

The segment, which aired on Wednesday October 28th on CBS Evening News with Katie Couric, was led by reporter Daniel Sieberg who met up with Mycoskie in Sodo to learn about TOMS giving efforts in the region.

Mycoskie, once a contestant on CBS' adventure reality show The Amazing Race, touched on his approval of the title "social entrepreneur," a person able to translate their entrepreneurial spirit and drive into positive change and social responsibility. The One for One business model will have made it possible for TOMS to give away 300,000 pairs of shoes by year's end.

TOMS has been giving shoes in Ethiopia since 2008, and now Friends of TOMS, the non-profit arm of TOMS shoes, is working to support treatment of those affected by Podoconiosis. Podo develops from long term exposure to a collection of minerals found in the soil, causing extreme swelling of the legs, discomfort, and creating negative social stigmas. However, this disease is preventable with proper footwear and basic hygiene. By giving shoes and supporting treatment programs to those at-risk or suffering from Podoconiosis, TOMS and Friends of TOMS are making positive strides in the lives of the people in these communities.

Dr. Gail Davey, the world's foremost leading expert and an associate professor from Addis Ababa University, was also present at the Shoe Drop to interact with the team and discuss some of her experiences with Podo patients.

Learn more about TOMS Chief Shoe Giver and follow @TOMSshoes on Twitter for the latest updates about the One for One movement.