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TOMS Shoes Customer Service Team

We’re excited because Blake just told us we could officially offer the TOMS Happiness Guarantee. Here’s how it goes:

You see, we actually WANT to talk to you if you have any questions, concerns, or issues with your order. We have a team of experts who know our shoes inside and out, and our main mission is to make you a happy TOMS customer-for-life. We’re on the front lines every day (we literally sit by the front door), we know how they fit, how they wear, how they style, and will work with you to ensure that you’re happy with every purchase. Guaranteed.

So give us a shout, we’d love to hear from you! We’re here from 9 am – 6 pm PST M – F. If you need to contact us after-hours or weekends, get in touch with us on Live Chat or Twitter. We’re chatting/tweeting 7am – 10pm PST M- F and 9am-6pm Sat and Sun. If you miss us, no worries, leave a message and we’ll get back to you shortly. Simple as that, no hassle!

Hope to talk soon,
The Shoe Crew

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TOMS Launch at Neiman Marcus + Bergdorf Goodman

Submitted by Anonymous on Mon, 11/23/2009 - 00:00

Neiman Marcus and Bergdorf Goodman are the latest edition to the TOMS family. Both retailers are now carrying an exclusive line of TOMS styles for the Holidays, and they also both hosted incredible launch events this November.

Neiman Marcus Northpark in Dallas, TX decked out their Shoe Salon, TOMS style, and the entire team from the buying office sported their TOMS and TOMS t-shirts. Our ever creative Chief Shoe Giver, Blake Mycoskie, brought an element of fun and competition to the launch event with a ping-pong challenge. Attendees were encouraged to play a set against Blake and agreed to these rules: If they lost, they would purchase a pair of TOMS. But if they won, Blake would purchase a pair for them (with all purchases being One for One, of course). "Neimans launch party / ping pong challenge is about to start and there is already a waiting list of people to challenge me," Blake tweeted before the event. As stated on the invite, "*Blake is confident that he never loses at ping pong," and true to form, he walked away winning all 20 matches that were played. Watch Blake in action on the TOMS Blog.

TOMS also co-hosted a launch party the following week with Bergdorf Goodman with another round of ping-pong matches. Check out photos from the event on the TOMS Facebook Page.

TOMS is incredibly thankful for the hospitality and excitement shown by the Neiman Marcus and Bergdorf teams and we are so happy to welcome them to the TOMS family this Holiday season!

McAfee
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