Return and Exchanges

What is your exchange/return policy?

TOMSshoes.com accepts exchanges and returns within 30 days of online purchase. We can only exchange/return products purchased from TOMSshoes.com and returned in original packaging. We will process your exchange within 7 - 10 business days. There will be a $5 re-stocking fee for any merchandise returned with damaged packaging.

You are responsible for shipping the exchange/return merchandise back to our office. We highly recommend returned merchandise be shipped through UPS/FedEx who will provide a tracking number and insurance automatically with each shipment. TOMSshoes.com will not be responsible for exchanges or returns lost in transit. TOMSshoes.com reserves the right to refuse worn or damaged merchandise.

Ship to:
TOMS Exchanges/Returns
C/O AMS
28901 Avenue Paine
Valencia, CA 91355

Canada Returns and Exchanges

Ship to:
TOMS Exchanges/Returns
C/O Canada Plus
120-9969 River Way
Delta, BC V4G 1M8

European Returns and Exchanges

Ship to:
TOMS Exchanges/Returns
C/O DSV Solutions
Westeringstraat 23-25
7041 GW's Heerenberg
The Netherlands

How do I exchange my TOMS?

Please fill out the exchange portion of the order form. Return this along with merchandise to TOMS Exchanges/Returns. You will be notified via e-mail as soon as your replacement item has been shipped.

How do I return my TOMS?

To return unworn TOMS for a refund, please check the OTHER box on the order form. Return the order form along with the unworn merchandise to TOMS Exchanges/Returns TOMS will credit the credit card used for the purchase. We do not reimburse shipping or any duty/brokerage charges. Please allow 1-2 billing cycles for the credit to appear on your billing statement.

What if I was shipped the wrong item(s)?

Please call (310) 566-3170 and we will be happy to correct our mistake.